Back up important data to an external hard drive.Unless you are absolutely sure the email is genuine, from a trusted source, delete the email. Once enabled, macro malware can infect multiple files. Be wary of any email attachment that advises you to enable macros to view its content.Avoid opening emails and attachments from unfamiliar or untrusted sources. Email is one of the main methods for delivering ransomware. Don’t automatically open email attachments.Software updates frequently include patches for newly discovered security vulnerabilities that could be exploited by ransomware attackers. Update your operating system and other software. In addition, help protect your data and personal information from ransomware by: Norton 360 has device security which protects against viruses, ransomware, malware, and other online threats as you bank, shop and post online. Like other computer viruses, it usually finds its way onto a device by exploiting a security hole in vulnerable software or by tricking somebody into installing it. Ransomware is a malicious software that uses encryption to hold data for ransom, the purpose of which is to extort money from the victims with promises of restoring encrypted data.
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